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Author: Chris Voss

Narrator: Ryan

Format: MP3

IBSN: 9781504735049

Language: English

Publish Date: 17/05/2016

Audiobook length: 31 min

Contents

Chapter 1The Importance of Tactical Empathy in Negotiation
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Chapter 2The Power of Mirroring and Labeling in Communication
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Chapter 3The Art of Calibrated Questions - Asking for the Right Information
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Chapter 4The Role of Tactical Silence and Active Listening
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Chapter 5Using the F-word: Fairness in Negotiation
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Chapter 6Bargaining Techniques for High-Stakes Negotiations
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Chapter 7Breaking the Compromise Paradigm - Why You Should Never Split the Difference
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Why listen to Never Split The Difference by Chris Voss

Listening to the summary audiobook of "Never Split The Difference" by Chris Voss is an excellent way to grasp powerful negotiation techniques derived from the author's real-life experiences as an FBI hostage negotiator. Voss distills complex concepts into actionable insights that can enhance your communication skills, boost your persuasion ability, and help you navigate both personal and professional negotiations more effectively. The summary format allows you to quickly absorb these key strategies, making it an efficient resource for anyone looking to improve their negotiation outcomes and achieve better results in everyday interactions.

Author : Chris Voss

Chris Voss is a former FBI hostage negotiator with over two decades of experience in high-stakes negotiations all over the globe. Prior to his career at the FBI, Voss served as a member of the Joint Terrorism Task Force in New York City and was the lead international kidnapping negotiator for the FBI. His extensive background in crisis negotiation has not only shaped his approaches to resolving tense situations but has also provided him with unique insights into the psychology of negotiation. Voss is the CEO and founder of The Black Swan Group, a company that focuses on negotiation training and advisory services. Through his seminal book, "Never Split the Difference," Voss translates his expertise from life-and-death scenarios into actionable strategies for everyday negotiations, offering readers a toolkit to gain the upper hand in any discussion.

Key Insights from Never Split The Difference by Chris Voss

  • 1. Tactical Empathy: Understanding and validating the emotions of your counterpart can significantly enhance negotiation outcomes. By acknowledging their feelings, you create rapport and foster a collaborative atmosphere.
  • 2. The Power of "No": Seeking a "no" can be more powerful than aiming for a "yes" in negotiations, as it provides the other party with a sense of control and safety. This approach encourages openness and often leads to more honest communication.
  • 3. Mirroring and Labeling: Simple techniques like mirroring (repeating the last few words your counterpart said) and labeling (acknowledging their emotions) can build connection and trust. These methods help to diffuse tension, making the other person more receptive to your ideas.
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