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Author: Douglas Stone, Bruce Patton, Sheila Heen

Narrator: Ryan

Format: MP3

IBSN: 9780140288520

Language: English

Publish Date: 01/04/1999

Audiobook length: 31 min

Contents

Chapter 1Overview
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Chapter 2Why difficult conversations happen?
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Chapter 3The right steps to take in a difficult conversation
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Chapter 4Summary & Review
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Why listen to Difficult Conversations

Listening to the summary audiobook of "Difficult Conversations" by Douglas Stone, Bruce Patton, and Sheila Heen offers listeners a condensed yet impactful exploration of effectively navigating challenging discussions. It distills essential insights on how to approach these conversations with empathy and clarity, helping individuals understand differing perspectives, manage strong emotions, and achieve constructive outcomes. By engaging with this summary, listeners can acquire practical tools and strategies that enhance their communication skills, foster healthier relationships, and reduce conflict in both personal and professional settings.

Author : Douglas Stone, Bruce Patton, Sheila Heen

This book was co-authored by three renowned American communication experts, Douglas Stone, Bruce Patton, and Sheila Heen. Douglas Stone is a well-known communication expert in the U.S. He has provided consulting services to many top tier organizations, including Boeing, Accenture, IBM, and JPMorgan. Bruce Patton is co-author of the bestseller ‘Getting to Yes: Negotiating Agreement Without Giving In’. Sheila Heen is a Lecturer on Law at Harvard Law School. She also coaches lawyers and executives in big companies on relevant subjects.

Key Insights from Difficult Conversations

  • Difficult conversations often stem from differing perspectives, and recognizing these differences can foster a more productive dialogue. The authors emphasize the importance of separating the people from the problem to keep the discussion constructive and less personal.
  • Another insight is the idea that every difficult conversation involves three simultaneous conversations: the 'What Happened?' conversation, the 'Feelings' conversation, and the 'Identity' conversation. By acknowledging and addressing these layers, participants can better understand and empathize with each other’s viewpoints.
  • The book highlights the value of active listening and asking open-ended questions to encourage a deeper understanding of the other person's feelings and motivations. This approach can lead to more collaborative solutions and reduce defensiveness during disputes.
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Contact: buildlearn.bk@gmail.com