Author: Tony Hsieh
Narrator: Ryan
Format: MP3
IBSN: 9780446563048
Language: English
Publish Date: 01/01/2010
Audiobook length: 31 min
Chapter 2The founding of Zappos Chapter 3The business model of creating returning customers brings long-term profits Chapter 4Zappos' company culture creates long-term growth Chapter 5Summary & Review The Better Angels of Our Nature
Listening to the summary audiobook of "Delivering Happiness" by Tony Hsieh offers invaluable insights into the transformative power of corporate culture and customer service. Hsieh, the former CEO of Zappos, shares his journey of creating a workplace where happiness and human connection drive success, emphasizing the importance of values and employee engagement in achieving business goals. This concise summary allows listeners to grasp key concepts quickly, making it an excellent resource for entrepreneurs, business leaders, and anyone interested in cultivating a positive and productive work environment.
The author of the book, Tony Hsieh, is the co-founder as well as the CEO of Zappos. Under his business model, called the "repeat customer strategy" Zappos transformed from a company with a broken capital chain that was close to shuttering into the "shoe king” of the footwear industry, with an annual sale of 1 billion US dollars in just a decade. Tony Hsieh himself also got onto Fortune magazine’s list of “billionaires under the age of 40”, ranking number 27 with a fortune of 1 billion US dollars.
- Customer service is a vital part of a successful business. Hsieh emphasizes that by focusing on delivering exceptional experiences, companies can build lasting relationships with their customers.
- Creating a strong company culture can drive employee satisfaction and, in turn, improve overall company performance. Hsieh believes that when employees are happy and engaged, they are more productive and better ambassadors for the brand.
- The importance of pursuing passion and purpose in both personal and professional life cannot be overstated. Hsieh argues that happiness comes from aligning your work with your values and finding fulfillment in what you do.
Brief In, Brilliance Out
Contact: buildlearn.bk@gmail.com
Author: Tony Hsieh
Narrator: Ryan
Format: MP3
IBSN: 9780446563048
Language: English
Publish Date: 01/01/2010
Audiobook length: 31 min
Chapter 2The founding of Zappos Chapter 3The business model of creating returning customers brings long-term profits Chapter 4Zappos' company culture creates long-term growth Chapter 5Summary & Review The Better Angels of Our Nature
Black Ties And White Lies
Listening to the summary audiobook of "Delivering Happiness" by Tony Hsieh offers invaluable insights into the transformative power of corporate culture and customer service. Hsieh, the former CEO of Zappos, shares his journey of creating a workplace where happiness and human connection drive success, emphasizing the importance of values and employee engagement in achieving business goals. This concise summary allows listeners to grasp key concepts quickly, making it an excellent resource for entrepreneurs, business leaders, and anyone interested in cultivating a positive and productive work environment.
The author of the book, Tony Hsieh, is the co-founder as well as the CEO of Zappos. Under his business model, called the "repeat customer strategy" Zappos transformed from a company with a broken capital chain that was close to shuttering into the "shoe king” of the footwear industry, with an annual sale of 1 billion US dollars in just a decade. Tony Hsieh himself also got onto Fortune magazine’s list of “billionaires under the age of 40”, ranking number 27 with a fortune of 1 billion US dollars.
- Customer service is a vital part of a successful business. Hsieh emphasizes that by focusing on delivering exceptional experiences, companies can build lasting relationships with their customers.
- Creating a strong company culture can drive employee satisfaction and, in turn, improve overall company performance. Hsieh believes that when employees are happy and engaged, they are more productive and better ambassadors for the brand.
- The importance of pursuing passion and purpose in both personal and professional life cannot be overstated. Hsieh argues that happiness comes from aligning your work with your values and finding fulfillment in what you do.
Brief In, Brilliance Out
Contact: buildlearn.bk@gmail.com
