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Author: Kerry Patterson, Stephen R. Covey, Joseph Grenny

Narrator: Ryan

Format: MP3

IBSN: 9780071401944

Language: English

Publish Date: 09/07/2002

Audiobook length: 31 min

Contents

Chapter 1Overview
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Chapter 2The purpose of mastering crucial conversations
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Chapter 3Focus on what you really want
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Chapter 4Create safe environment
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Chapter 5Summary & Review
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Why listen to Crucial Conversations

Listening to the summary audiobook of "Crucial Conversations" is an impactful way to enhance your communication skills by providing essential insights into navigating difficult discussions effectively. This resource distills the key concepts and practical strategies from the book, allowing you to understand how to foster open dialogue, address high-stakes situations with confidence, and build stronger relationships both personally and professionally. By investing just a short amount of time in this audiobook, you can gain valuable tools to transform potentially contentious conversations into constructive interactions.

Author : Kerry Patterson, Stephen R. Covey, Joseph Grenny

The four authors of this book are Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler. This group of authors includes researchers at Stanford University, corporate lecturers, and senior consultants. In addition to this book, the team also published Crucial Confrontations—Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior, Change Anything: The New Science of Personal Success, and Influencer: The New Science of Leading Change, which all made the New York Times Bestsellers list and had a positive impact in various fields.

Key Insights from Crucial Conversations

  • Crucial conversations are discussions that occur when stakes are high, emotions run strong, and opinions vary, often leading to misunderstandings if not handled properly. The book emphasizes the importance of creating a safe space for dialogue to ensure all participants feel respected and heard.
  • The authors advocate for the use of effective dialogue techniques, such as starting with heart, learning to look for signs of safety, and making it safe for others to contribute. These strategies help navigate emotionally charged situations, fostering productive conversations instead of conflicts.
  • One of the key takeaways is the concept of mastering your stories, which involves recognizing and reframing the narratives we tell ourselves about others' behaviors. This self-awareness allows individuals to approach conversations with a clearer mindset, reducing defensiveness and promoting mutual understanding.
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